Frequently Asked Questions

Creating an account is easy and free! Follow these steps:

• Click on the "Register" button
• Choose your account type: Couple
• Fill in your details including names, email, and location
• Create a unique username and strong password
• Upload a profile picture (optional but recommended)
• Verify your email address

Once registered, you can immediately start browsing other couples!

India Couple Hub is specifically designed for couples. To register, both partners' information is required. We do not support single-person registrations as our platform focuses on connecting couples with other couples.

To edit your profile:

• Log in to your account
• Go to Settings from the dropdown menu
• Update your information in the respective fields
• Click "Save Changes" to apply updates

You can update your photos, bio, interests, and other details anytime.

You can delete your account by contacting our support team at support@indiacouplehub.online. Please note:

• Account deletion is permanent
• All your data will be removed from our system
• Verified badge subscriptions are non-refundable upon account deletion

A verified badge is a blue checkmark that appears next to your profile name. It indicates that your profile has been verified by India Couple Hub and helps you:

• Build trust with other couples
• Get priority in search results
• Stand out from unverified profiles
• Get more connection requests

To get verified:

• Go to the Get Verified page
• Choose a plan: Basic (₹49/3mo), Standard (₹99/6mo), or Premium (₹149/12mo)
• Complete the secure payment via Razorpay
• Your verified badge will be activated immediately after successful payment

Verification duration depends on your chosen plan:

• Basic Plan: 3 months (₹49)
• Standard Plan: 6 months (₹99)
• Premium Plan: 12 months (₹149)

After your plan expires, the verified badge will be removed. You can renew anytime.

Currently, you cannot upgrade an active plan mid-subscription. However, you can purchase a new plan after your current subscription expires. You will receive a reminder email before your subscription ends.

We accept all major payment methods through Razorpay:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit Cards (Visa, Mastercard, RuPay)
• Debit Cards
• Net Banking (All major banks)
• Wallets

No! Our verified badge plans do NOT auto-renew. You will never be charged automatically. Your subscription will simply expire at the end of the purchased period, and you can choose to renew manually if you wish.

Refunds are available under certain conditions:

• ✅ Duplicate payment made by mistake
• ✅ Technical error during payment
• ✅ Request within 24 hours of payment
• ❌ Change of mind after 24 hours
• ❌ Unused portion of subscription

Read our full Refund Policy for details.

Your profile is visible to other registered users on the platform. You can control your privacy settings from the Settings page. You choose what information to display on your public profile.

Yes! We take your privacy seriously. We implement:

• SSL/TLS encryption for all data transmission
• Secure password hashing (bcrypt)
• Regular security updates
• Strict data access controls

Read our Privacy Policy for complete details.

If you encounter an inappropriate or fake profile:

• Visit the profile and click the "Report" button
• Select the reason for reporting
• Our moderation team will review the report within 24-48 hours
• You can also email us at support@indiacouplehub.online

To reset your password:

• Click on "Login"
• Click "Forgot Password?"
• Enter your registered email address
• Check your email for the reset link
• Create a new password

If you're having trouble uploading a profile picture:

• Ensure the image is in JPG, PNG, or WebP format
• File size should be less than 5MB
• Try clearing your browser cache
• Use a different browser

If the issue persists, contact support.

Try these troubleshooting steps:

• Refresh the page
• Clear your browser cache and cookies
• Try a different browser (Chrome recommended)
• Check your internet connection
• Disable browser extensions temporarily

If the problem continues, email us at support@indiacouplehub.online with a screenshot of the issue.